Service level agreement
Last updated:
Availability
| Plan | Uptime | Response (P1) |
|---|---|---|
| Launch | 99.9% | 1 hour |
| Growth | 99.95% | 30 minutes |
| Enterprise | 99.98% | 15 minutes |
Maintenance
Scheduled maintenance is announced 72 hours in advance and performed during low-traffic windows per region.
Credits
Service credits are issued for each 0.1% below the committed uptime, up to 30% of the monthly licence fee.